Data security & GDPR
Security first
Reliability
Frequently asked questions & answers
Data Storage and Management
All your data is stored using Google Cloud, one of the world’s leading cloud-based services. The Google Servers we are using are located within the EU/EAA - to be more precise - in Belgium.
We've carefully chosen our sub processors, like Google Cloud, known for exceptional standards and reliability. Google's services store and manage data in compliance with regulations within the European Union, adhering to industry standards.
Yes. Your data is physically secured by trained staff around the clock and encrypted both at rest and in transit (see Google Cloud whitepaper on security). Sensitive data is encrypted, using an individual per-customer AES 256 based encryption key.
Google’s strict GDPR adherence ensures that Alexis is compliant with data protection regulations. Not only is Google compliant, but they also offer a high level of control and transparency around data storage and processing, assuring our clients of the safety of their data.
Yes. Your data is transferred with high-grade TLS 1.2 (https) technology. In addition to that do we limit the duration of sessions and automatically log you out after a certain time.
1) You and your staff will have access to the data, using a password and per data access credentials that you will provide them. You can control who can see, add, edit, upload/download any information based on user role credentials.
2) A small number authorised Alexis personnel as defined in our security policy can gain access to your data. Any team member doing so will be performing specific (audited) tasks on your request via our support desk. Access to all sensitive data requires two-factor authentication by these personnel.
3) In few cases, based on your consent, data will be provided, per your request, to 3rd party service providers for specific business purposes (e.g. integrating to one of our integration partners).
At AlexisHR, we prioritize the security and privacy of personal data. As per our Data Security page, we ensure that all personal data is stored and processed with the highest standards of security and compliance.
According to our Data Processing Agreement (DPA), all Client Personal Data is stored on servers within the EU/EEA. We may only transfer personal data outside of the EU/EEA or to countries that are not subject to an adequacy decision by the European Commission if:
1. We have obtained the Client's prior, specific consent for such transfer.
2. The transfer complies with Applicable Data Protection Legislation and is based on a valid transfer mechanism (e.g., standard contractual clauses).
3. An assessment of such third country has been made and documented.
It's worth noting that recent developments in EU data protection regulations have implications for companies processing personal data. This summer, the EU introduced the Data Act, which focuses on regulating access to and use of data generated by connected devices. Additionally, on 10th July 2023, the European Commission adopted an adequacy decision for transfers of personal data to the US under the EU-US Data Privacy Framework. This framework provides new binding data protection measures for companies that participate and addresses the data protection issues identified by the Court of Justice of the EU.
The new framework ensures limited access to personal data by US intelligence agencies and establishes a specialized Data Protection Review Court available to EU citizens. Transfers to American companies covered by the EU-US Data Privacy Framework can now take place without any additional security measures.
In conclusion, while we have the capability to transfer data outside of the EU/EEA, we only do so under strict conditions and in compliance with all relevant data protection regulations.
Each piece of data stored is associated with a tenant ID. All access to data is enforced to use a tenant ID key. Data is logically divided. If the information is stored on disk then every client has its own folder, if data is stored on a database then access to the data is strictly enforced to use the tenant identifier so there is no leakage between clients. Sensitive data is encrypted using a unique encryption key per tenant.
Compliance and Regulations
Yes. To protect your data we work according to best practices on the legal framework of the European General Data Protection Regulation (EU GDPR) in addition to following standards and guidelines such as ISO/IEC 27001 and the principles of basic IT protection. You can find more information about our Data Processing Agreement here.
At AlexisHR, we are committed to ensuring the highest standards of data protection and compliance, especially in light of evolving legal landscapes. The Schrems II verdict by the Court of Justice of the European Union (CJEU) in July 2020 invalidated the previous transatlantic data flow framework, the EU-U.S. Privacy Shield. This led to significant challenges for companies transferring data from the EU to the U.S., requiring them to rely on mechanisms like standard contractual clauses (SCC) or binding corporate rules, and to prepare Transfer Impact Assessments (TIA).
However, on 10 July 2023, the European Commission adopted its long-awaited adequacy decision for the EU-U.S. Data Privacy Framework. This new framework is designed to address the concerns raised by the CJEU in the Schrems II verdict. Specifically:
1. Level of Protection: The European Commission has determined that the U.S. ensures a level of protection for personal data transferred from the EU to U.S companies under the new framework that is essentially equivalent to the level of protection within the European Union. This means that data can be transferred safely from the EU to U.S. companies participating in the framework without needing additional data protection safeguards set out in Article 46 of the GDPR, such as SCCs or binding corporate rules.
2. Limitations on U.S. Intelligence Agencies: The EU-U.S. Data Privacy Framework limits U.S. intelligence agencies' access to EU data to what is necessary and proportionate. It also establishes a Data Protection Review Court (DPRC), an independent and impartial redress mechanism, aimed at resolving EU individuals' complaints regarding the collection of their data for national security purposes.
3. Commitment by U.S. Companies: To join the EU-U.S. Data Privacy Framework, U.S. companies must self-certify and commit to privacy principles contained in the European Commission’s adequacy decision. This includes limiting personal data to what is relevant for processing, deleting it when no longer necessary, and informing data subjects of the main features of their data processing.
4. Other Transfer Mechanisms: The safeguards put in place by the U.S. also apply when data is transferred from the EU to the U.S. using other transfer mechanisms, such as SCCs and binding corporate rules.
At AlexisHR, we are actively monitoring these developments and are committed to ensuring that our data transfer practices remain compliant with the latest regulations. We are here to support and provide clarity to our clients during these changing times.
Alexis, backed by Google, strictly adheres to GDPR regulations. Google offers a high level of control and transparency around data storage and processing, ensuring that Alexis remains compliant with data protection regulations and assures our clients of the safety of their data.
Alexis prioritizes data privacy and security. By storing data within the EU, specifically in Belgium and Ireland, we align seamlessly with EU data protection laws, ensuring an extra layer of security for our customers.
Alexis benefits from the newly adopted EU-U.S. Data Privacy Framework as of July 10th, 2023. This framework assures an adequate level of data protection comparable to EU standards when data is transferred to U.S. companies. It addresses concerns raised by the European Court of Justice, including those highlighted by the Schrems II decision, ensuring safer and more transparent data flows.
The EU-U.S. Data Privacy Framework introduces binding safeguards, including limiting the access of U.S. intelligence services to what is necessary and proportionate. Additionally, a Data Protection Review Court (DPRC) has been established, enhancing legal protections and providing avenues for redress.
Monitoring and Reviews
We keep an audit log of all activity on system data allowing you - based on your user role credential rights - see a log of all changes that have ever been made.
We follow our Security Measures, as outlined in our DPA, which define the security tasks we perform periodically. Our site and API undergo independent, ongoing third-party penetration testing, security scans, threat detection, and black box assessments.
The EU-U.S. Data Privacy Framework undergoes periodic reviews to ensure all elements are fully implemented and effective. This ensures sustained, high-level data protection for Alexis and its customers.
Alexis, in partnership with hyper-scalers like Google, ensures robust policies for incident response, scalability, physical infrastructure, and redundancy. With Alexis's 100% uptime and Google's trusted infrastructure, clients can be assured of continuous and reliable data access.
Ownership and Availability
You (The Client) are the owner and controller of your data within the meaning of art. 24 EU GDPR, meaning that you are responsible for respecting the rights of data subjects as defined in chapter 3 of EU GDPR. AlexisHR serves as a personal data processor and in this capacity processes your data exclusively at your instruction and for the purposes laid down in the data processing agreement (received and signed upon registration).
Our goal is that you can always access your AlexisHR account. There are times when the AlexisHR service will be unavailable due to planned maintenance or due to a component failure. In such cases, AlexisHR staff are paged as soon as the failure is detected and work to make sure the service is back up in the shortest possible time. You can see and follow our services statuses at status.alexishr.com. There you can also see and follow our current uptime, broken down per service.
If we find issues that might affect your ability to use the AlexisHR service, we will post it immediately on the Status site (https://status.alexishr.com). Updates to current issues will also be posted on the same site. We have also built notifications within your AlexisHR page that will notify you of functionality that may be experiencing issues at that time, look out for a banner that will explain the affected service.You can always report any issues you might have with the service at: support@alexishr.com
AlexisHR will process the Personal data during the term of the Agreement and until the Client has retrieved the Personal data, however no longer than 30 days after the Agreement has been terminated.
Privacy- and Cookie Policy
Data privacy and security are the foundation of our business - Alexis is built to process and protect your data.
The Privacy Policy describes our policies and procedures on the collection, use and disclosure of Your information when You use the Website (www.alexishr.com). Find more information here: https://alexishr.com/privacy-policy
Cookies make sure that your visit to our website keeps running smoothly. The cookies also ensure that we can see how our website is used and how we can improve it. Furthermore, depending on your preferences our own cookies may be used to present you with targeted advertisements that match your personal interests.
You can see our entire policy and list of Cookies used here: https://alexishr.com/cookie-policy